Maritime Dispatcher

Summary 

Are you a self-starter and a disciplined hard-worker? Do you have excellent communication and follow-up skills? Are you results oriented, pleasant yet persistent? Can you thrive in a fast-paced environment? If so, then becoming a Dispatcher at our company is the right opportunity for you! 

The Dispatcher coordinates and communicates activities between the captains and our clients. This role is responsible for: 

• Directly interface with customers to provide the best possible level of service and satisfaction 
• Process job/work requests (received from the Captains, from the field, or directly from phone calls from customers), which includes generating work orders and issuing to the assigned technician 
• Dispatch Captains 

• Keep track of packages coming and going to ships. 
• Maintain a log of all job orders issued 
• Reconcile discrepancies 
• Generate reports on a weekly and a monthly basis 
• Coordinate service activities on a day-to-day basis, including preparation, service calls, updates and follow ups. Maintain an ongoing schedule of all Captains 

Qualifications 

You need to be highly organized, analytical, diplomatic, highly-ethical, team-oriented and able to work well in a results-oriented environment. This role requires an ability to manage both customers and a team of captains and deckhands, to be comfortable producing reports and analyzing data, and intermediate skill level in Excel and other information systems. 

You will be working within a Gmail and Microsoft Office environment. You should be experienced in the MS Office suite of tools. 

Quickbooks knowledge a plus. 

Ability to multi-task in a hands on environment. 

Responsibilities 

Experienced with operation of two-way radios a plus. 

Valid driver’s license a plus. 

Must be able to pass drug/alcohol and background checks. 

Great benefits and 401K package.